退换货（1 / 2）

lesson 09 退换货

getting a refund and exchange

01 what is your refund policy?

你们的退货流程是什么？

词组释义 refund policy 退货规定, 退款政策

02 do you want a refund or an exchange?

您要退货还是换货？

类似表达

do you want to have your money back or exchange the product?

03 i want to change for a new one.

我要换货。

词组释义 change for 交换

04 customers who are not satisfied with the goods can return it and get a full refund.

对商品不满意的顾客可以退货，并获得全额退款。

词组释义 a full refund 全额退款，全额偿还

05 can you tell me why you ask for a return?

您能告诉我为什么要求退货吗？

类似表达

can i have the reason of your return? / may i ask the reason for the return?